Refund Policy

Return Eligibility Period

We offer a generous and customer-friendly return window for all purchases. Customers are eligible to submit a return request for qualified items within our official return period. This policy applies to all unused, unwashed, and intact running shoes and apparel with all original packaging and tags attached, ensuring the items are in resalable condition.

Qualified Return Items

Our return policy covers all standard running gear available on our website. Items must be returned in their original condition, free of stains, scratches, wear and tear, or personal damage. Any items that have been excessively worn, altered, damaged by human factors, or missing original accessories will not be approved for return or refund.

Return Submission Process

To initiate a return, customers can submit return inquiries through the official contact channel on our website. Our support team will review your request and provide professional return guidance within a reasonable time. All return procedures must follow the official instructions provided by our team to ensure smooth processing.

Refund Processing Timeline

Once we receive and inspect your returned items to confirm compliance with return requirements, we will initiate the official refund process. All approved refunds will be processed and issued back to the original payment method within our standard processing cycle. Customers do not need to bear any additional handling fees for qualified refunds.

Non-Refundable Situations

The following situations are not eligible for return or refund: items damaged due to improper personal use or maintenance, items worn for long-term outdoor training and causing obvious wear, customized products, and items returned without official confirmation. We reserve the right of final inspection for all returned goods.

Payment Currency Standard

All refunds on this website are calculated and settled in United States Dollars. The final refund amount is subject to the original order payment amount and system settlement standard.

Policy Explanation & Customer Support

We are committed to providing fair and transparent after-sales service for every customer. If you have any questions about return conditions, refund progress, or policy details, please get in touch with our support team via the official contact page of our website.