Customer Service Policy

Our Service Commitment

We are dedicated to providing professional, efficient, and customer-centric shopping experiences for all running enthusiasts worldwide. Our customer service team adheres to transparent, fair, and friendly service standards to resolve user inquiries, order issues, and after-sales demands in a timely manner. Every interaction is focused on protecting customer rights and optimizing your overall shopping experience for running gear and apparel.

Contact Channel

We provide unified official customer support through the contact page on our website. All product consultations, order inquiries, shipping questions, return and refund requests, and service suggestions need to be submitted via our official contact channel. We do not support any other unofficial contact methods for service processing.
Our team will review and respond to all legitimate customer messages in a timely manner to ensure every inquiry receives proper follow-up and resolution.

Order Service Standards

All orders placed on our website will be processed and shipped in a timely manner after order confirmation. We maintain standardized order processing procedures to ensure accurate sorting, packaging, and dispatch of all running shoes and apparel. We provide complete order tracking information after shipment, allowing customers to check logistics status and delivery progress independently.
We offer free worldwide shipping for all products and fully cover all customs duties and related logistics fees. Customers will not bear any additional hidden charges or extra costs during the entire order and delivery process.

Shipping & Delivery Support

Standard international delivery will be completed within the conventional transit cycle after shipment. In cases of rare delivery delays caused by customs clearance, remote transportation, or objective logistics factors, our customer service team will actively track package status, update progress, and assist customers in solving delivery-related problems.

Return & Refund Service Rules

We support a customer-friendly return service for all qualified unused and resalable products. Customers can initiate return requests within the valid return period in accordance with our refund policy. After we receive and verify the returned items conform to return standards, the official refund process will be launched.
All approved refunds will be processed within the standard refund cycle and returned to the original payment account. All settlement on the website is based on United States Dollars, and no additional handling fees will be charged for qualified after-sales orders.

Product Consultation Support

Our customer service team provides professional pre-sales consultation services, including product size selection, performance features, material descriptions, applicable running scenarios, and outfit matching guidance. We aim to help every customer select the most suitable running gear according to personal usage needs.

Service Principles & Limits

We strictly follow website policies and industry norms to provide standardized services for all customers. Our team will provide active assistance for problems caused by product quality, order errors, and logistics abnormalities. For personal subjective reasons including size preference differences, style dissatisfaction, or inappropriate personal use, solutions will be provided in accordance with official policy terms.

Policy Interpretation

This Customer Service Policy applies to all services provided on this website. We reserve the right to update service rules according to business and operational adjustments. Continued use of our website and services indicates your full acceptance of our customer service terms and related policies.